These Terms & Conditions govern purchases made through this website operated by KANPRODS SA.
By placing an order through the website, you agree to these Terms & Conditions.
KANPRODS SA
Route de Meyrin 12137
Meyrin
Switzerland
Email: [email protected]
1. Scope
These Terms & Conditions apply to orders placed by consumers through our website for products offered for sale by KANPRODS SA.
Separate conditions may apply to wholesale, professional or business customers. Business customers should contact KANPRODS SA for the applicable commercial terms.
By placing an order, you confirm that you are legally capable of entering into a binding contract.
2. Products
We make reasonable efforts to describe and display our products as accurately as possible.
Product descriptions, ingredients, sizes, packaging, photographs and other information are provided for general information purposes.
Minor differences in colour, appearance, packaging or presentation may occur, particularly as a result of manufacturing processes, product improvements, screen settings or packaging updates.
Such minor differences do not constitute a defect where the product remains substantially consistent with the description and characteristics stated at the time of purchase.
3. Product Availability
All products are offered subject to availability.
Adding a product to your shopping cart does not reserve the product.
If a product becomes unavailable after you have submitted an order, we will inform you as soon as reasonably possible.
We may cancel the unavailable item or order and refund any amount already paid for the unavailable product.
4. Placing an Order
To place an order, you must select the products you wish to purchase and complete the checkout process.
Before submitting your order, you will have the opportunity to review your order details, including the products selected, quantities, delivery address and total price, and to correct any errors.
By clicking the button confirming an order with an obligation to pay, you submit a binding offer to purchase the products contained in your order.
5. Order Confirmation and Acceptance
After you place an order, we will normally send you an electronic confirmation acknowledging receipt of your order.
An acknowledgement of receipt does not necessarily mean that your order has been accepted.
The sale is subject to product availability and successful payment authorisation.
KANPRODS SA reserves the right to refuse or cancel an order where reasonably necessary, including in cases of:
Product unavailability
Payment failure or suspected payment fraud
An obvious pricing or product information error
Suspected misuse of the website
Delivery restrictions
If we cancel an order after payment has been received, the corresponding amount will be refunded.
6. Prices
Product prices are displayed on the website in the currency applicable to the country or regional store selected or identified during the ordering process.
Prices may vary between countries or regions.
The price applicable to your purchase is the price displayed during checkout when you place your order, subject to correction of obvious errors.
KANPRODS SA may change its prices at any time. Price changes do not affect orders already accepted by us.
7. Taxes and Charges
Prices will be displayed inclusive or exclusive of applicable taxes as indicated on the website and during checkout.
Shipping costs and any other charges payable to KANPRODS SA will be displayed before you submit your order.
For certain international deliveries, customs duties, import taxes or other charges imposed by authorities in the destination country may apply.
Where these charges are not included at checkout, they may be payable separately by the recipient.
8. Payment
Available payment methods are displayed during checkout.
Payment may be processed by third-party payment service providers.
You agree to provide accurate and valid payment information and confirm that you are authorised to use the selected payment method.
Your order may be suspended or cancelled if payment cannot be authorised or completed.
9. Ownership of Products
Products remain the property of KANPRODS SA until payment has been received in full.
Risk in the products passes in accordance with applicable consumer law and the delivery arrangements described in our Shipping & Returns Policy.
10. Shipping and Delivery
Shipping destinations, shipping charges, estimated delivery periods and other delivery conditions are described in our separate Shipping & Returns Policy.
That policy forms part of the conditions applicable to purchases made through this website.
11. Returns and Right of Withdrawal
Information regarding returns, refunds and any applicable statutory right of withdrawal is provided in our separate Shipping & Returns Policy.
Where mandatory consumer legislation provides you with a right to withdraw from an online purchase, these Terms & Conditions do not restrict that right.
12. Defective or Non-Conforming Products
Products must conform to the contract and to any mandatory legal requirements applicable to the sale.
If you receive a product that is defective, damaged or materially different from the product ordered, please contact us at
[email protected].
Where applicable law provides a legal guarantee or other mandatory remedies, you remain entitled to those rights.
For consumers protected by European Union consumer legislation, this may include a minimum two-year legal guarantee for goods that are defective or do not conform to the contract.
13. Cosmetic Products and Product Use
Our products must be used in accordance with the instructions, warnings and precautions provided on the product, packaging or accompanying information.
Individual responses to cosmetic products may vary.
You should discontinue use and seek appropriate advice if you experience an unexpected or adverse reaction.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability relating to defective products where applicable law provides otherwise.
14. Product Information and Ingredients
We aim to keep ingredient lists and other product information on the website accurate and up to date.
Product formulations or packaging may occasionally be updated.
Where relevant, customers should refer to the information and ingredient list appearing on the physical product received, particularly in the case of allergies, sensitivities or specific ingredient concerns.
15. Misuse of Products
KANPRODS SA is not responsible for damage resulting from improper use of a product, failure to follow product instructions or use contrary to clearly stated warnings, except where liability cannot legally be excluded.
16. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited.
Subject to mandatory consumer rights, KANPRODS SA will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was concluded.
KANPRODS SA is not responsible for delays or failures caused by circumstances beyond its reasonable control, subject to any mandatory rights you may have under applicable law.
17. Force Majeure
We will not be responsible for delay or failure to perform our contractual obligations where this results from events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, governmental measures, epidemics, transportation interruptions, strikes, major telecommunications failures or similar events.
This provision does not affect mandatory consumer rights.
18. Intellectual Property
The website and its contents, including trademarks, trade names, logos, product names, packaging designs, photographs, text, graphics and other materials, are owned by or licensed to KANPRODS SA or the relevant rights holder.
They may not be reproduced, copied, modified, distributed or commercially exploited without prior written permission, except where permitted by law.
19. Website Use
You agree not to misuse the website or attempt to interfere with its operation or security.
You must not use the website for fraudulent, unlawful or unauthorised purposes.
20. Personal Data
Personal data collected through the website is processed in accordance with our separate Privacy Policy.
21. Changes to These Terms
KANPRODS SA may update these Terms & Conditions from time to time.
The version applicable to your order is the version in effect at the time you place the order.
The current version will be available on this website together with its latest update date.
22. Governing Law
These Terms & Conditions and contracts concluded through this website are governed by Swiss law.
However, if you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights granted to you under the laws that would otherwise apply to you.
23. Disputes and Jurisdiction
We encourage customers to contact us first so that we can attempt to resolve any dispute amicably.
Nothing in these Terms restricts any mandatory right a consumer may have to bring proceedings before a court having jurisdiction under applicable consumer law.
Where no mandatory consumer jurisdiction rules apply, disputes relating to these Terms or purchases made through the website shall be subject to the competent courts at the registered office of KANPRODS SA, Switzerland.
24. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25. Contact
If you have questions concerning these Terms & Conditions, please contact:
KANPRODS SA
Route de Meyrin 12137
Meyrin
Switzerland
Email: [email protected]
