KANPRODS SA respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
1. Who We Are
The data controller responsible for the processing of personal data through this website is:
KANPRODS SA
Route de Meyrin 12137
Meyrin
Switzerland
Email: [email protected]
2. Personal Data We Collect
Depending on how you interact with our website, we may collect personal information including:
Name and contact details
Billing and delivery address
Email address and telephone number
Customer account and login information
Order and transaction information
Payment-related information
Communications with us
IP address
Browser, device and operating system information
Website usage and navigation information
Cookies and similar technology data
Marketing and communication preferences
3. How We Use Your Personal Data
We may use your personal data to:
Process and manage your orders
Process payments
Arrange fulfilment and delivery of your orders
Create and manage your customer account
Communicate with you regarding your account or orders
Respond to enquiries and customer service requests
Manage returns, refunds or complaints
Prevent fraud and maintain the security of our website
Comply with legal, tax and accounting obligations
Improve our website, products and services
Analyse website traffic and performance
Send marketing communications where permitted
Measure advertising and marketing performance where applicable
4. Payments
When you place an order, certain personal and transaction information may be processed by third-party payment service providers in order to complete your payment.
Depending on the payment method selected, your payment information may be transmitted directly to the relevant payment provider. KANPRODS SA may therefore not receive or store your complete payment card details.
5. Order Fulfilment and Delivery Data
In order to fulfil and deliver your order, we may share the personal information necessary for delivery with third parties such as warehouses, fulfilment partners, postal services, courier companies, logistics providers and, where required, customs authorities.
This section concerns only the processing of your personal data. Our delivery conditions, costs and other shipping terms are described separately in our Shipping & Delivery Policy.
6. Customer Accounts
If you create a customer account, we process and store information associated with your account, such as your contact details, saved addresses, order history and account preferences.
You are responsible for keeping your login credentials confidential.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the proper functioning of the website, including features such as:
Shopping cart management
Checkout
Customer login
Security
Language, region or other preferences
Other cookies may be used for analytics, website performance, personalisation, marketing or advertising purposes.
Where required, optional cookies are used according to the choices you make through our cookie consent mechanism.
You may also restrict or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. Analytics
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as pages visited, approximate location, browser and device type, referring website, time spent on the website and interactions with pages or features.
We use this information to measure and improve the performance, usability and effectiveness of our website.
9. Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may use your contact details to send information about our products, promotions, offers and news.
You may unsubscribe at any time by using the unsubscribe link contained in our marketing communications or by contacting us at [email protected].
10. Sharing Your Personal Data
We may disclose personal data to service providers that assist us in operating our website and business, including:
Website hosting and IT providers
Payment service providers
Warehousing and fulfilment partners
Delivery and logistics providers
Accounting and professional advisers
Email and communication providers
Analytics providers
Marketing and advertising providers
We may also disclose personal data where required by law, regulation, court order or a competent authority.
11. International Data Transfers
Some service providers used by KANPRODS SA may process personal data outside Switzerland.
Where personal data is transferred internationally, we take measures required by applicable data protection legislation to ensure an appropriate level of protection.
Depending on the country and circumstances, this may include recognised adequacy mechanisms, contractual safeguards or other legally permitted measures.
12. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax or regulatory requirements.
When personal information is no longer required, it may be deleted or anonymised.
13. Data Security
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can guarantee absolute security.
14. Your Privacy Rights
Depending on the data protection legislation applicable to you, you may have rights concerning your personal information, including the right to:
Request information about personal data we hold about you
Request correction of inaccurate personal data
Request deletion of personal data where applicable
Object to or restrict certain processing where applicable
Withdraw consent where processing is based on consent
Request the transfer or provision of certain personal data where applicable
To exercise your privacy rights or ask a question about your personal data, please contact us at [email protected].
We may request appropriate information to verify your identity before responding to a request.
15. European and UK Visitors
Where the European Union General Data Protection Regulation (GDPR), UK GDPR or other applicable data protection legislation applies, personal data will be processed on an appropriate legal basis.
This may include:
Performance of a contract, such as processing your order
Compliance with legal obligations
Our legitimate interests in operating, protecting and improving our business
Your consent where consent is required
Where applicable, you may also have the right to lodge a complaint with the competent data protection supervisory authority.
16. Children’s Privacy
Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.
17. Third-Party Websites
Our website may contain links to websites or services operated by third parties. KANPRODS SA is not responsible for the privacy practices of those third parties.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.
The latest version will be published on this page and identified by the “Last updated” date above.
19. Contact
If you have questions about this Privacy Policy or the processing of your personal data, please contact:
KANPRODS SA
Route de Meyrin 12137
Meyrin
Switzerland
Email: [email protected]
